HEYO Support
HEYO is operated by 北京潮钛智能科技有限公司. Email 1005180700@qq.com. Please include your HEYO username, device model, operating system version, and a short description. Do not send passwords or private conversation content.
Account
Use the account button in HEYO to sign out, change interface language, or delete your account. If Sign in with Apple does not work, confirm that the device is online and that you are signed in to iCloud.
Translation
Allow microphone access in iPhone Settings, select the two conversation languages, and speak close to the microphone. For the best results, use one speaker at a time and reduce background noise.
Membership and purchases
Open Account → Membership & plans → Restore Purchases while signed in to the Apple Account used for the purchase. Manage or cancel an auto-renewing subscription in iPhone Settings → Apple Account → Subscriptions.
Response time
We normally reply to support requests within two business days.
HEYO 支持
HEYO 由北京潮钛智能科技有限公司运营。请发送邮件至 1005180700@qq.com，并附上 HEYO 用户名、设备型号、系统版本和简短问题说明。请勿发送密码或私人对话内容。
账号
点击 HEYO 中的账号按钮，可以退出登录、修改界面语言或删除账号。如果“通过 Apple 登录”无效，请确认设备已联网，并且已经登录 iCloud。
翻译
请在 iPhone 设置中允许麦克风权限，选择双方的两种语言，并靠近麦克风说话。减少环境噪音、每次由一人说话，识别效果会更稳定。
会员与购买
使用原购买所用的 Apple 账户登录，然后打开“账号 → 会员与套餐 → 恢复购买”。自动续费订阅可在“iPhone 设置 → Apple 账户 → 订阅”中管理或取消。
回复时间
我们通常会在两个工作日内回复支持邮件。